Patient's Rights and Responsibilities

Patient Rights

  1. You have the right to be treated with respect, consideration, compassion and dignity in the hospital.
  2. You have the right to know the name and designation of the doctor, nurse and other healthcare team members.
  3. You have the right to full consideration of your personal dignity and privacy during examination, procedures and treatment.
  4. You have the right to protection from physical abuse or neglect in the hospital.
  5. You have the right to all your information in the hospital being treated as confidential.
  6. You have the right to refuse treatment.
  7. You have the right to give written informed consent before any non- emergency procedure of treatment begins.
  8. You have the right to make suggestions and express grievances, to receive a personal response to the same. A suggestion/ complaint box is available at the front office for this purpose. Your complaint would be kept confidential.
  9. You have the right to information on: patient responsibilities, services available & fees, expected cost of treatment, payment policies.
  10. You have the right to access your clinical records.
  11. You have the right to access to care irrespective of your race, cast, creed, religious beliefs, or state/country of origin.
  12. You have the right to consult the doctor of your choice from the panel of doctors in the hospital.
  13. You have the right to information and education about your healthcare needs.

Patient Responsibilities

  1. To provide complete and accurate information, including your full name, address, contact number etc.
  2. To provide accurate and complete information about current and past illnesses, medications and other matters pertaining to your health.
  3. Follow the treatment plan recommended by your practitioner.
  4. To leave your valuables at home and not bring any unnecessary items for your hospital visit.
  5. To express courtesy and respect to other patients, staff, visitors in the hospital.
  6. To abide by all hospital rules and safety regulations and comply with the “No Smoking” policy.
  7. To provide complete and accurate information about your health insurance coverage and pay your bills in a timely manner.
  8. To keep appointments, be on time for the appointments and call your health care provider if you cannot keep your appointment.
  9. To be responsible for your actions if you refuse treatment and do not follow the practitioner’s instructions.
  10. To read and understand all medical forms, including consents, prior to signing.
  11. To keep the hospital and your surroundings clean and not litter.